Generally a day pass gives DayAxe holder full access to the hotel just like a normal hotel guest would have, except day pass hours are limited and a day guest does not get a room with the day pass. The type of amenities day guests are allowed to use are listed on the day pass and highly dependent on the setup of the hotel. For more information and a complete list of all amenities, please refer to each hotel's day pass!

Book a hotel day pass for access to hotel amenities, receive an e-mail confirmation with the DayPass. Check-in at the front desk by displaying your ID and DayPass. You will receive a hotel key for access to the amenities for you and a guest; pass will not allow room access. Enjoy your daycation! For more information on how it works please see detailed How it Works.

Unfortunately we are not yet able to accept international payments when booking a day pass. If you are from outside the United States, with a billing address that is outside the United States, please email us to help@dayaxe.com with your name and the day pass you would like to purchase. We will then send you a Paypal invoice and issue you a pass over email upon receipt of payment. 

A DayAxe day pass lets you access to fitness, leisure and recreation amenities at hotels & resorts. You can enjoy the pool, the beach club, the gym and all other services without the overnight stay.

Active Bookings: Active bookings can be cancelled by 9 am, 48 hours before the check-in date for a full refund. Simply log into your account and click on cancel next to your pass under "my passes". You will receive a cancellation confirmation and the refund for the full amount will appear in your account in 5-10 business days.

Same Day Bookings: Same day bookings, where a check in date is required CANNOT be cancelled or refunded, as the Hotel/Resort reserves a spot for you and you have taken it from another potential guest.

Expired Bookings: Bookings that have expired or gone past the redeemable date cannot be cancelled or refunded.

Redeemed Bookings: Bookings are not refundable after redemption.

Please read this article on how to cancel/refund your booking.

You may take kids with you if, and only if, the hotel allows kids with a day pass. Hotels that allow kids will be clearly identified on the listing. Kids, just like adults, will require a day pass for entry. In some cases, kids under 6 years of age are free and will not need a day pass for entry with an adult. Please refer to the hotel listing for details. 

There are a few hotels that have a strict adults only rule for day passes. Hotels that do not allow children with a day pass or Cabana are listed as no children allowed and are 21+. There are no exceptions. 

If you are found in violation of this rule we will be notified and you may lose privileges to purchase day passes in the future. 

*Hotels that do not allow children with a day pass purchase may have children present with their overnight guests*

If you intend to buy a day pass as a gift please follow these steps:

(1) During the checkout, please add a name of the person you are gifting the day pass to in the "First Name" and "Last Name" fields instead of your own name.

(2) Once your purchase is complete, forward your confirmation email to the person you are gifting the day pass to.

Unfortunately, at the moment this is the only way to send day pass as a gift. However, we are working on making this better.